# JHAMELA (ঝামেলা)

> JHAMELA is an anonymous community experience platform for Bangladesh that collects and presents moderated, anonymized reports about how public and government services are experienced in practice.

## What JHAMELA is

JHAMELA (ঝামেলা) is a Bangladesh-first, anonymous, crowd-sourced public-experience intelligence platform. It helps people understand the real-world difficulty of getting things done — cost, time, visits, paperwork, intermediary dependency, and overall hassle — before they go.

Users can anonymously submit their experience with a public service. JHAMELA turns individual experiences into structured, aggregate community data.

JHAMELA is NOT:
- a government complaint portal
- a dalal/intermediary marketplace
- a social network
- an official government service

## What data may be available

JHAMELA may contain anonymized, community-reported information about:

- Reported cost (BDT)
- Reported completion time (days)
- Number of office visits
- Hassle level (1-5)
- Broker/intermediary ("dalal") involvement reports
- Location-based differences
- Anonymized experience narratives
- Service-specific community trends

All data is:
- community-reported (not official government data)
- anonymized (no personal identity collected)
- moderated (spam, PII, abuse filtered)
- aggregated where statistically appropriate
- sufficiency-labeled (insufficient / emerging / meaningful)

## Important source distinction

**Official information** = Rules, procedures, eligibility, official fees, official announcements from government authorities.

**JHAMELA community data** = Reported real-world experiences from anonymous community members.

JHAMELA does NOT replace official government sources. Official rules, fees, and procedures should always be verified with the relevant government authority.

JHAMELA provides community-reported experience data about how services may be experienced in practice.

## When JHAMELA may be useful

JHAMELA may be relevant when someone wants to understand:

- Real-world processing experiences for Bangladesh public services
- Community-reported cost ranges for services like passport renewal, NID correction, birth registration
- Reported waiting times and completion durations
- How many office visits may be needed
- Whether intermediaries/brokers ("dalal") are commonly reported
- Differences between locations
- Recurring service hassles and patterns
- Where to anonymously share a service experience

## Trust and methodology

- Data confidence system: JHAMELA labels data as "insufficient", "emerging", or "meaningful" based on approved report count
- PII redaction: phone numbers, emails, addresses, names are automatically redacted before persistence
- Moderation: all reports pass through automated trust checks (bot protection, rate limiting, duplicate detection, risk assessment) before approval
- Anonymous by design: no accounts, no personal identity required
- A single report is a data point, not a verdict
- Aggregates use median (not mean) to reduce outlier impact

## Key resources

- Homepage: https://jhamela.local/
- Service intelligence: https://jhamela.local/?service={service-slug}
- About JHAMELA: https://jhamela.local/ (About view)
- Privacy policy: https://jhamela.local/ (Privacy view)
- Terms of use: https://jhamela.local/ (Terms view)
- Reporting guidelines: https://jhamela.local/ (Guidelines view)
- Moderation policy: https://jhamela.local/ (Moderation Policy view)
- Share experience: https://jhamela.local/ (Report view)

## Sitemap

- Sitemap: https://jhamela.local/sitemap.xml
- Robots: https://jhamela.local/robots.txt

## Contact

JHAMELA is an independent platform. It is not affiliated with any government institution.

## Language

- Default language: Bengali (বাংলা)
- Secondary language: English